RETURN TERMS

This return policy applies to all orders placed through the Aerosara INC website. We are committed to providing a clear and standardized return process to ensure your shopping experience.

Return Request Period: You may submit a return request within 30 days of receiving the goods. Return requests will not be accepted after 30 days.

Return Conditions: Goods must meet the following conditions to be eligible for return:

1. The goods are unused and in their original condition;
2. The packaging, accessories, and labels are intact;
3. There is no human-caused damage or signs of use.

Return Request Process:

1. Contact customer service to submit a request within the 30-day return period;
2. After approval, you will receive return instructions;
3. Return the goods according to the instructions;
4. We will process the goods after receiving and inspecting them.

Refund Processing Time:

1. Once the goods are confirmed to meet the return conditions, the refund process will be initiated;
2. The refund will be returned to the original payment method within 5–10 business days;
3. The specific arrival time may vary slightly depending on the payment method.

Shipping Information

1. If the return is due to product quality issues: we will cover the return shipping costs.
2. If the return is due to personal reasons: the customer will bear the return shipping costs.

Non-Returnable Items
Returns are not supported in the following situations:

1. Returns requested after 30 days;
2. Products that have been used or damaged;
3. Missing packaging or accessories;
4. Products returned without authorization.

Return Address
Please return the returned item to the following address:
215 PROSPECT ST, PETALUMA, CA 94952

Contact Us
For returns or inquiries, please contact us via:
Email: benjamin@aerosara.com
Phone: (341) 261-1880