How long does it take for my order to ship after I place it?
- Orders are usually processed and shipped within 1-3 business days after confirmation.
- Orders placed on weekends and holidays will be processed on the next business day.
How long does delivery take?
- Within the US, it generally takes 3-7 business days.
- Remote areas may take longer; the actual delivery time depends on the logistics.
Do you support international shipping?
Currently, we only support shipping within the US. International shipping is not currently offered.
How can I track my order?
After your order is shipped, you will be provided with tracking information. You can check the delivery status in real time via email or a logistics link.
Can I cancel or modify my order?
- Orders can be modified or canceled before they are shipped.
- Once shipped, orders cannot be canceled or modified and can only be processed according to the return policy.
Can I return an item if I’m not satisfied?
Yes. You can apply for a return within 30 days of receiving the item, subject to the relevant conditions in the return policy.
How long does a refund take?
Refunds are typically processed within 5–10 business days after the return is confirmed to meet the eligibility criteria. The exact arrival time depends on the payment method.
How are shipping costs calculated?
Shipping costs are automatically displayed on the checkout page.
What should I do if I receive a defective product?
If you receive a damaged or incorrect product, please contact us immediately. We will assist with replacement or refund.
How can I contact customer service?
Email: benjamin@aerosara.com
Phone: (341) 261-1880